The Franchise Satisfaction Benchmark (FSB)
by Lynne Rawlinson

The FSB is provided by Smith & Henderson, a leading independent franchise consultancy.  It works by inviting existing franchisees to participate in an anonymous online survey which asks them 32 questions about their franchise ownership experience.  Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards, sponsored by RBS.  For more information please Smith & Henderson.

Smith Henderson have again awarded Business Doctors with their prestigious Five Star Franchisee satisfaction award.  Some of the results and feedback are summarised in the infographic below. If you would like more information about our franchise opportunity, please don’t hesitate to get in touch.

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